Refund policy

For online purchases protected by Brazilian consumer law, consumers may exercise the statutory cooling-off right within 7 calendar days from the contract or receipt of the product or service, as applicable.

No reason is required. Where the right applies, amounts paid will be fully refunded, without limiting any additional rights under applicable law. Customers in other locations may have additional mandatory rights.

Accessing or downloading content does not remove mandatory rights granted by applicable law. If an order is cancelled or refunded, access to the relevant program, course, PDF, video or customer area may be terminated.

After a statutory period, requests involving corrupted files, non-delivery, unauthorized access or content that materially differs from the offer will be reviewed and remedied under applicable law. Physical and sporting results vary and do not, by themselves, indicate a defective product.

Coaching cancellation requests will be reviewed based on the request date, service start, work already performed and applicable law, without limiting mandatory consumer rights.

If future renewals apply, confirmed cancellation will stop charges after the relevant billing cycle.

Email contato@rumoaopro.com.br or contact WhatsApp +55 19 99281-1078. To locate the order, include the full name, checkout email, order number, purchased product and, if you wish, the reason for the request.

RumoAoPro will provide an initial response within 5 days. Urgent duplicate-charge or unauthorized-access requests should be identified in the message.

After approval, the refund will be requested through the original payment method whenever possible. Stripe, Mercado Pago, Kiwify, card networks, banks and issuers may apply their own processing times before funds appear in an account or statement.

Card refunds may appear on the current or a later statement depending on the closing date and issuer rules. Pix refunds are processed through the data and flow made available by the payment provider.

When a purchase is completed through an external checkout such as Kiwify, the request may also be initiated on that platform. Contact RumoAoPro if you need guidance or help tracking the request.

Before disputing a legitimate charge with a bank, contact RumoAoPro so we can locate and resolve the order. Deliberately fraudulent disputes, account sharing or continued use after a refund may result in account suspension and appropriate legal action.

This policy complements the Terms of Use and does not restrict any guarantee, deadline or right that is mandatory under applicable consumer law.